Quick response principle
● The quality problems reported by customers must be answered within 4 hours.
● For all quality problems, all departments must help customers solve problems in the first time.
Principle of empathy
● From the perspective of customers, think about customers' needs.
● Really feel the customers' worries, and effectively solve the problems in products and services, so that customers can use products with confidence.
Value-added service principle
● While customers enjoy the company's products, the company actively provides customers with technical support, new product recommendations, and feedback of the latest market information to maximize customer benefits and experience value-added services.
Customer Participation Principle
● Sincerely invite customers to visit the company to understand the production process, personally experience the company's culture, management and current situation, accept customer suggestions humbly, and actively and effectively improve work.
① Provide users with free technical consulting services.
② Provide users with product samples, company profiles, credit certificates and other materials.
③ Invite users to our company to inspect product design, process flow and quality management system.
④ Free design and select models based on site conditions and user needs.
In the product manufacturing process, the relevant technician of the user are invited to our company to observe the inspection of each process in the manufacturing process, and the relevant technician of the user are provided with the product inspection standards and inspection results.
① Carry out technical training based on user needs, and improve products according to user needs in time.
② Resolutely implement the product "Three Guarantees" service policy.
③ The service engineer is on standby for 24 hours after processing the customer's call or letter information within 8 hours; the service engineer cannot leave the scene if the fault is not handled, and the customer's permission is required to leave the scene.
In 2008, GRACE TECHNOLOGY starts to recommend banknotes counters and coin counters in China market and win the tenders in China Construction Bank. We became an internal banking equipment supplier in China’s banking system. Some local banks and foreign customers specify GRACE brand as exclusive supplier of their cash handling machines...
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